Returns & Refunds Policy
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Thank you for shopping at shadesofjade.co.nz.
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If there is a fault with your purchase, we're here to help.
​If the product has a fault that was present at the time of purchase then it can be returned within 7 days of the original purchase of the product.
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To be eligible for a return, please make sure that:
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The product was purchased in the last 7 days.
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The product is in its original packaging.
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The product isn't used or damaged.
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You have the receipt or proof of purchase.
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Products that do not meet these criteria will not be considered for return.
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Please choose wisely as we do not refund in instances where there has been a change of heart.
Please contact us before you send the product:
By email: info@shadesofjade.co.nz
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Send the product with its original packing and the receipt or proof of purchase, to:
Shades of Jade 22 Tainui Street Mawhera Greymouth 7805 West Coast New Zealand
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Shipping charges
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Shipping charges incurred in connection with the return of a product are non-refundable.
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You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from shadesofjade.co.nz.
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Damaged items
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If you received a damaged product, please notify us immediately for assistance.
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Sale items
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Sale items can be refunded.
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Contact us
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If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@shadesofjade.co.nz